qqvip Privacy Policy — How We Handle Your Data

qqvip collects personal data in the following categories when you register, verify your account, make transactions, or use the platform:

• Identity data: full name, date of birth, national identity details provided during KYC verification.
• Contact data: mobile phone number, email address (where provided), and communication preferences.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g. bKash mobile wallet number, Nagad account reference), and transaction amounts in Bangladeshi Taka.
• Technical data: IP address, device type, operating system, browser type, session duration, pages visited, and betting or gaming activity logs. This data is collected automatically when you use the platform.

qqvip uses personal data collected from Bangladesh players strictly for the following purposes:

• Account administration: creating and managing your qqvip account, verifying your identity, processing your deposits and withdrawals, and delivering platform services.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, money laundering, identity theft, bonus abuse, and other prohibited activities on the qqvip platform.
• Customer support: responding to your enquiries, resolving disputes, and providing assistance with account issues or transaction queries via the qqvip support team.
• Service improvement: analysing aggregated, anonymised usage data to improve platform performance, game offerings, payment processing speed, and the overall Bangladesh player experience on qqvip.

qqvip does not sell your personal data. We may share your data with the following limited categories of third parties, strictly for the purposes described:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner Bangladesh banks (including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank) receive only the transaction data necessary to process your deposits and withdrawals.
• Game and technology providers: certified casino game suppliers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) receive session and game-result data necessary to operate their games. They do not receive full identity data.
• Identity verification services: third-party KYC verification providers may receive a copy of identity documents you submit to qqvip for age and identity verification purposes only.
• Legal and regulatory compliance: qqvip may disclose personal data where required to do so by applicable law, court order, or legitimate request from a competent authority. qqvip will only disclose the minimum data required in such circumstances.

qqvip retains personal data for the following periods, after which data is securely deleted or anonymised:

• Account data (name, contact details, KYC documents): retained for the duration of your active account plus a minimum of 5 years after account closure for compliance and anti-fraud purposes.
• Transaction records: all deposit and withdrawal records in Bangladeshi Taka are retained for a minimum of 5 years from the date of the transaction for financial record-keeping and audit purposes.
• Technical logs and session data: retained for up to 12 months for security monitoring, fraud detection, and platform performance analysis, then automatically deleted.

The qqvip platform uses cookies and similar tracking technologies to deliver, secure, and improve the service. The following types of cookies are used:

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in securely and security tokens that protect your account from cross-site request forgery. These cannot be disabled without breaking platform functionality.
• Analytics cookies: collect anonymised data about how players navigate the qqvip platform — for example which game categories are most visited and which pages generate the most support queries. This data is used exclusively to improve the platform experience.
• Preference cookies: store your platform preferences such as language selection and display settings so you do not need to reconfigure them each time you visit. These cookies may be disabled without affecting core functionality.

As a qqvip player, you have the following rights with respect to your personal data. To exercise any of these rights, contact the qqvip support team at [email protected]:

• Right of access: you may request a summary of the personal data qqvip holds about you at any time. We will respond to access requests within a reasonable period.
• Right to rectification: if you believe any personal data held by qqvip is inaccurate or incomplete, you may request that it be corrected. Please provide details of the inaccuracy and the correct information you would like substituted.
• Right to erasure: you may request deletion of your personal data. qqvip will assess each erasure request individually. Where legal or regulatory obligations require us to retain specific data, we will notify you of the reason retention is necessary.
• Right to object to marketing: you may withdraw consent to receiving promotional communications at any time by contacting support. Withdrawal of marketing consent does not affect service-related communications regarding your account activity.

qqvip implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit between your mobile device and the qqvip platform; encrypted storage of sensitive personal and financial data on access-restricted servers; two-factor authentication options for player accounts; automated fraud-detection systems that monitor unusual transaction patterns; and regular internal security reviews. While qqvip takes every reasonable precaution to protect your data, no system connected to the internet can be guaranteed to be completely secure. In the event of a data breach that affects your personal information, qqvip will notify affected players without undue delay.

The qqvip platform is strictly for adults aged 21 and above. qqvip does not knowingly collect personal data from any person under the age of 21. If qqvip becomes aware that a registered account belongs to a person under 21, that account will be immediately suspended, all balances forfeited, and any personal data collected in connection with that account deleted in accordance with this Privacy Policy. If you believe a person under the age of 21 has registered on qqvip, please notify us immediately at [email protected].

• qqvip strictly enforces the 21+ age restriction at all stages of the account lifecycle — registration, KYC verification, and ongoing monitoring.
• No marketing communications are directed at persons known to be under 21 years of age.
• Parents or guardians who believe their child has registered on qqvip are encouraged to contact [email protected] immediately for account review and data deletion.

qqvip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform operations. When material changes are made, qqvip will update the 'Last updated' date at the top of this page and will make reasonable efforts to notify registered players via their registered contact details or via a notice on the platform. Your continued use of the qqvip platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically.

This Privacy Policy is written in English . In the event of any discrepancy between the English version of this Privacy Policy and any translated version, the English version shall prevail. If any provision of this Privacy Policy is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.